Job Title: Vocational Case Manager Department: Clinical Reports To: Clinical Director Supervises: Not Applicable Salary: Unclassified
General Summary: Under the general direction of the Clinical Director, the Vocational Case Manager assists in the delivery of quality services and engaging activities that meet the individual’s needs, supports the HOPE Center Manager in day to day operations in compliance with regulatory requirements, and shares responsibility for electronic record-keeping.
Overview: The Vocational Case Manager carries a caseload of clients whose primary focus is in obtaining a job. This position builds and maintains relationships with the clients and works to establish long term consistent relationships with local employers. This position attends job fairs, sets up meetings with perspective employers, has client sessions and serves as a liaison between the placed employee and employer.
Essential Requirements: 1. Life experience essential for insight into the population. Preferably a Bachelors Degree in Social Work, Psychology or a complimentary field 2. Ability to work in and adapt the culture of a multi-cultural, community based organization 3. Familiar with the communities within JOURNEYS service area 4. Familiar with prospective employers in the area 5. Ability to maintain appropriate boundaries with staff and clients in all circumstances 6. Good inter-personal skills, ability to relate well with persons from a variety socioeconomic and cultural groups. 7. Subscription to and integration of the agency’s core values of Respect, Teamwork, Mission-Driven and Commitment 8. Technological competency
Core Competencies: 1. Demonstrate effective communication skills 2. Adapt to changing work priorities 3. Maintain composure under stressful situations 4. Maintain confidentiality 5. Apply common sense understanding to carry out duties 6. Take initiative in problem solving
Essential Functions: DIRECT CLIENT SERVICES | 65% • Conduct individual sessions with those who are in need of continued assistance in the area of referral and linkage to local employment opportunities. • Refer clients to other HOPE Center services including, but not limited to, the PDI Housing Readiness Program and the Mental Health Program, if necessary. • Assist in the outreach process by informing the homeless population of the services provided at the Hope Center. • Participate in the case review process. • Stay current on all documentation of services. • Complete all required forms for each session for client goal planning, client statistic gathering and input purposes • Work closely with the Case Managers, Mental Heath Therapist, Volunteer Supervisors and volunteer crew to coordinate center services
NETWORKING | 25% • Interface with other non-profits in the area to assure seamless client service referral • Attend workshops and trainings to assure best practices • Meet with area employers to determine if they may be a good referral source for our clients • Serve as liaison between the employee placement and the employer • Attend local job fairs
ADMINISTRATIVE FUNCTIONS | 10% • Research prospective employers in the area Note: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. The Board of Directors reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
This work is primarily sedentary and requires travel throughout the service area as well as within the greater Chicago area. The work schedule varies depending on the needs and services of the organization. Evening and weekend work is necessary in order to attend meetings or to participate in events. This position will require exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.