To apply, please submit resume and cover letter (both are required) to Todd Stull, Clinical Director at t.stull@journeystheroadhome.org. No phone calls.
Job Title: Shelter Program Manager Department: Clinical Reports To: Clinical Director Supervises: PADS Site Directors and Interns Salary: Unclassified
General Summary: Under the general direction of the Clinical Director, the Shelter Program Manager is responsible for the management and quality assurance of all shelter services that are provided in partnership with the shelter site hosts. The Shelter Program Manager works closely with the Hope Center Manager and the Volunteer Coordinator on program structure and policies, and client interventions and eligibility.
Overview: The Shelter Program Manager is responsible for overseeing and developing the shelter program, including recruiting and right sizing the shelters, supervising the Site Director volunteers, evaluating the program, and training site leadership. The Shelter Program Manager must develop, plan and implement strategies for program stability and growth, and have a positive and supportive attitude toward the agency and its overall success. Finally, the Shelter Program Manager must solve problems creatively and maintain consistently positive relationships with external partners and volunteers.
Essential Requirements:
Bachelor’s degree in volunteer management, non-profit administration or a complimentary field a plus
Expertise managing a core group of administrative volunteers for the shelter sites
Ability to thrive in a multicultural community-based organization
Familiar with the communities within JOURNEYS’ service area
Ability to maintain appropriate boundaries with staff, volunteers and clients in all circumstances
Demonstrated tact and highly developed social skills in order to work well with diverse socioeconomic and cultural groups
Passionate subscription to the agency’s core values of Respect, Teamwork, Mission-Driven focus and Commitment
Technological competence
Core Competencies:
Demonstrate effective communication skills
Adapt to changing work priorities
Maintain composure under stressful situations
Maintain confidentiality
Apply common sense understanding to carry out duties
Process paperwork and update program policies and procedures
Report shelter feedback to peers and management
Liaison between police departments and JOURNEYS
Liaison between faith-based locations and JOURNEYS
Attend weekly case management team meetings and monthly all staff meetings
Maintain the laundry program for the shelter sites
Attend meetings with faith leaders from the shelter sites
Create outcome reports and statistics for agency use
Recruit and groom new sites for year-round shelter
VOLUNTEER MANAGEMENT | 20%
Attend trainings to assure best practices are followed
Chair Site Director meetings
Liaison between Site Directors and JOURNEYS
Liaison between PADS volunteers and JOURNEYS as needed
Perform visits to the shelter sites as instructed by the Clinical Director
NETWORKING | 10%
Attend Ministerial Association meetings within JOURNEYS’ service area
Attend shelter ministry meetings at shelter sites
Groom and enhance relationships with sister sites
Note: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. The Board of Directors reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
This work is primarily sedentary and requires travel throughout the service area as well as occasional travel within the greater Chicago areas. The work schedule varies depending on the needs and services of the organization. Evening and weekend work is necessary to attend meetings or to participate in events.This position will require exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.