Job Title: Shelter Program Manager Department: Clinical Reports To: Clinical Director Supervises: PADS Site Directors and Interns Salary: Unclassified
General Summary: Under the general direction of the Clinical Director, the Shelter Program Manager is responsible for the management and quality assurance of all shelter services that are provided in partnership with the shelter site hosts. The Shelter Program Manager works closely with the Hope Center Manager and the Volunteer Coordinator on program structure and policies, and client interventions and eligibility.
Overview: The Shelter Program Manager is responsible for overseeing and developing the shelter program, including recruiting and right sizing the shelters, supervising the Site Director volunteers, evaluating the program, and training site leadership. The Shelter Program Manager must develop, plan and implement strategies for program stability and growth, and have a positive and supportive attitude toward the agency and its overall success. Finally, the Shelter Program Manager must solve problems creatively and maintain consistently positive relationships with external partners and volunteers.
Essential Requirements: •Bachelor’s degree in volunteer management, non-profit administration or a complimentary field a plus •Expertise managing a core group of administrative volunteers for the shelter sites •Ability to thrive in a multicultural community-based organization •Familiar with the communities within JOURNEYS’ service area •Ability to maintain appropriate boundaries with staff, volunteers and clients in all circumstances •Demonstrated tact and highly developed social skills in order to work well with diverse socioeconomic and cultural groups •Passionate subscription to the agency’s core values of Respect, Teamwork, Mission-Driven focus and Commitment •Technological competence
Core Competencies: •Demonstrate effective communication skills •Adapt to changing work priorities •Maintain composure under stressful situations •Maintain confidentiality •Apply common sense understanding to carry out duties •Take initiative in problem solving
Essential Functions: ADMINISTRATIVE FUNCTIONS | 70% •Process paperwork and update program policies and procedures •Report shelter feedback to peers and management •Liaison between police departments and JOURNEYS •Liaison between faith based locations and JOURNEYS •Attend weekly case management team meetings and monthly all staff meetings •Maintain the laundry program for the shelter sites •Attend meetings with faith leaders from the shelter sites •Create outcome reports and statistics for agency use •Recruit and groom new sites for year-round shelter
VOLUNTEER MANAGEMENT | 20% •Attend trainings to assure best practices are followed •Chair Site Director meetings •Liaison between Site Directors and JOURNEYS •Liaison between PADS volunteers and JOURNEYS as needed •Perform visits to the shelter sites as instructed by the Clinical Director
NETWORKING | 10% •Attend Ministerial Association meetings within JOURNEYS’ service area •Attend shelter ministry meetings at shelter sites •Groom and enhance relationships with sister sites
Note: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. The Board of Directors reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
This work is primarily sedentary and requires travel throughout the service area as well as occasional travel within the greater Chicago and Springfield areas. The work schedule varies depending on the needs and services of the organization. Evening and weekend work is necessary to attend meetings or to participate in events. This position will require exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.