Shelter & Housing Manager

To apply, please submit resume and cover letter (both are required) ​to Todd Stull, Clinical Director at t.stull@journeystheroadhome.org. No phone calls.

​Job Title: Shelter Program Manager
Department: Clinical
Reports To: Clinical Director
Supervises: PADS Site Directors and PADS Interns
Salary: Unclassified

General Summary:
Under the general direction of the Clinical Director, the Shelter and Housing Manager is responsible for the daily management and quality assurance for all shelter, interim housing, and flexible apartment services. The Shelter and Housing Manager works closely with the Clinical Director on shelter, interim housing, and flexible apartment program structure and policies. In addition, the Shelter and Housing Manager works with the rest of the clinical team to implement strategies so that clients successfully transition into and out of overnight housing programs.
 
Overview:
The Shelter and Housing Manager is responsible for developing and managing the shelter, interim housing, and flexible apartment program. This position recruits, trains, and supervises volunteer leadership for overnight housing, recruits overnight housing locations, and uses data to evaluate the overnight housing programs. The Shelter and Housing Manager must plan and implement strategies for program stability and growth and have a positive and supportive attitude toward the agency and its overall success. Finally, the Shelter and Housing Manager must solve problems creatively and maintain consistently positive relationships with external partners, especially volunteers.
 
Essential Requirements:

• Bachelor’s degree in volunteer management, non-profit administration, or a complimentary field a plus.
• Expertise managing volunteer leaders.
• Ability to thrive in a multicultural community-based organization.
• Familiar with the communities within the JOURNEYS service area.
• Ability to maintain appropriate boundaries with staff, volunteers, and clients in all circumstances.
• Demonstrated tact and highly developed social skills to work well with diverse socioeconomic and cultural groups.
• Passionate subscription to the agency’s core values of Respect, Teamwork, Mission-Driven Work, and Commitment.
• Technological competence.

Core Competencies:

• Demonstrate effective communication skills.
• Adapt to changing work priorities.
• Maintain composure under stressful situations.
• Maintain confidentiality.
• Apply common sense understanding to carry out duties.
• Take initiative in problem solving.

Essential Functions:
ADMINISTRATIVE FUNCTIONS | 70%

• Process all paperwork and billing needed to administer all overnight housing options, including shelter, interim housing, and flexible apartment programs.
• Analyze overnight housing program policies and procedures and collaborate with Clinical Director on updates as needed.
• Using feedback from all overnight housing stakeholders, liaise between all stakeholders to help solve policy and client behavior challenges.
• Liaison between police departments and JOURNEYS to ensure proper usage of overnight housing by police personnel.
• Liaison between faith-based locations and their leaders and JOURNEYS to ensure PADS sites run smoothly and volunteer recruitment is optimal.
• Attend daily clinical team meetings and monthly all staff meetings.
• Administer the laundry program for all overnight housing programs.
• Create outcome reports and statistics for agency use.
• Recruit and support new PADS sites for partial or full year shelter.
• Other duties as assigned.

VOLUNTEER MANAGEMENT | 20%

• Liaison between PADS Site Directors and JOURNEYS.
• Attend trainings to assure best practices are followed.
• Chair Site Director meetings.
• Liaison between PADS volunteers and JOURNEYS as needed.
• Perform visits to overnight housing sites as instructed by the Clinical Director.
• Other duties as assigned.

NETWORKING | 10%

• Attend Ministerial Association meetings within the JOURNEYS service area. 
• Attend shelter ministry meetings at PADS sites.
• Establish and enhance relationships with faith-based communities that feed into PADS sites.
• Other duties as assigned.

Note: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. The Board of Directors reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
 
This work is primarily sedentary and requires travel throughout the service area as well as occasional travel within the greater Chicago and Springfield areas. The work schedule varies depending on the needs and services of the organization. Evening and weekend work is necessary to attend meetings or to participate in events. This position will require exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.