Employment Opportunities
Intake Specialist
To apply, please submit resume and cover letter (both are required) to Todd Stull,
Clinical Director at [email protected]. No phone calls.
Job Title: Intake Specialist
Department: Clinical
Reports To: Director of Clinical
Supervises: Not Applicable
Salary: $37,000
Schedule: 8:30 am to 4:30 pm
About Us:
JOURNEYS | The Road Home is a nonprofit organization dedicated to providing comprehensive services and shelter to individuals and families experiencing homelessness and housing instability. Our mission is to empower those we serve to achieve self-sufficiency through a continuum of care that includes housing, supportive services, and community engagement. We value diversity, equity, and inclusion and strive to create a welcoming and supportive environment for all.
Position Overview:
The Intake Specialist is full-time entry-level position that assesses new clients so that the agency can meet their needs effectively. The Intake Specialist will generally meet with clients once or twice, while also carrying a caseload of longer-term clients to clarify these clients’ short-term and long-term goals. Experience in human services is a plus, but not necessary. The right candidate can easily learn the skills to be an excellent human services worker.
JOURNEYS will teach the right candidate…
Key Responsibilities:
DIRECT CLIENT SERVICES | 90%
NETWORKING | 10%
The Intake Specialist must enjoy:
Ideal Intake Specialist Abilities:
Benefits:
JOURNEYS is a safe, inclusive workplace and encourages all who may be interested in the position to apply. We strongly encourage those with the following identities to apply: Black and indigenous people, Latinx people, other people of color, LGBTQIA+, women and non-binary people, people with disabilities, and others with lived experience of homelessness and/or as being part of marginalized communities. While we have a set of preferred qualifications listed, if you have other experience that you think is related, please apply and tell us about it.
Note: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. In addition, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
The work schedule varies depending on the needs of the agency. Occasional evening and weekend work is necessary in order to attend meetings or to participate in events. This position is primarily sedentary, may require exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Clinical Director at [email protected]. No phone calls.
Job Title: Intake Specialist
Department: Clinical
Reports To: Director of Clinical
Supervises: Not Applicable
Salary: $37,000
Schedule: 8:30 am to 4:30 pm
About Us:
JOURNEYS | The Road Home is a nonprofit organization dedicated to providing comprehensive services and shelter to individuals and families experiencing homelessness and housing instability. Our mission is to empower those we serve to achieve self-sufficiency through a continuum of care that includes housing, supportive services, and community engagement. We value diversity, equity, and inclusion and strive to create a welcoming and supportive environment for all.
Position Overview:
The Intake Specialist is full-time entry-level position that assesses new clients so that the agency can meet their needs effectively. The Intake Specialist will generally meet with clients once or twice, while also carrying a caseload of longer-term clients to clarify these clients’ short-term and long-term goals. Experience in human services is a plus, but not necessary. The right candidate can easily learn the skills to be an excellent human services worker.
JOURNEYS will teach the right candidate…
- How to perform solid and efficient assessments with a wide range of clients.
- Quality assessment is the bedrock of all helping.
- How to effectively plan goals with clients and problem solve to reach attainable changes.
Key Responsibilities:
DIRECT CLIENT SERVICES | 90%
- Serve as the entry point for clients at the HOPE Center by ensuring that assigned clients complete an intake at their first visit.
- Conduct individual sessions with clients to goal plan and creatively problem solve challenges.
- Document all services and interactions thoroughly and promptly.
- Provide referrals to other services including job, housing, and mental health services.
- Collaborate closely with the staff team on case reviews and care coordination.
- Perform other duties as assigned by the Clinical Director.
NETWORKING | 10%
- Interface with other service agencies in the area to ensure seamless client service referral.
- Attending workshops and training to ensure best practices.
The Intake Specialist must enjoy:
- Learning about the experiences of people with housing instability,
- Empathizing with the emotional experiences of people challenged by housing instability.
- Problem solving in a collaborative manner with people.
- Working with multicultural communities.
- Becoming more culturally competent over time.
- Establishing and maintaining appropriate boundaries with staff, volunteers, and all stakeholders.
- Seeking supervisory help regularly and accepting constructive criticism to become more skilled.
- Building rapport quickly with people from a wide variety of cultural and socioeconomic groups.
- Living out the agency’s core values while on the job, of Respect, Teamwork, Mission Driven Work, and Commitment.
- Using Microsoft products and a web-based database or be willing to be trained on them.
- Demonstrating a passion to help the underserved.
- Learning about the communities and non-profit organizations within JOURNEYS service area.
- Collaborating with a tight knit clinical staff team.
Ideal Intake Specialist Abilities:
- Communicate clearly while speaking and writing.
- Listen intently.
- Present information to people in a way they will understand.
- Explain the strengths and limitations of what the agency can offer people.
- Adapt to changing work priorities and procedures.
- Manage boundaries and stressors healthfully.
- Work on a personal computer.
- Maintain confidentiality.
- Problem-solve collaboratively.
- Celebrate successes with clients and the staff team.
- Be energized by talking with people and listening carefully to a person’s life story.
- Creative problem solving.
Benefits:
- Health insurance
- Dental insurance
- Paid time off
- 401k
JOURNEYS is a safe, inclusive workplace and encourages all who may be interested in the position to apply. We strongly encourage those with the following identities to apply: Black and indigenous people, Latinx people, other people of color, LGBTQIA+, women and non-binary people, people with disabilities, and others with lived experience of homelessness and/or as being part of marginalized communities. While we have a set of preferred qualifications listed, if you have other experience that you think is related, please apply and tell us about it.
Note: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. In addition, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
The work schedule varies depending on the needs of the agency. Occasional evening and weekend work is necessary in order to attend meetings or to participate in events. This position is primarily sedentary, may require exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
