Job Title: Housing Case Manager Department: Clinical Reports To: Clinical Director Supervises: Not Applicable Salary: Unclassified
General Summary: Under the general direction of the Clinical Director, the Housing Case Manager delivers quality services to meet client needs, supports the HOPE Center Manager in the day to day operations of the support center, and shares responsibility in documenting client interactions.
Overview: The Case Manager carries a caseload of clients whose primary goals are supportive housing. This position builds and maintains relationships with clients, volunteers, and other service providers.
Insight into issues facing low-income and homeless individuals is necessary.
The ability to work in and adapt to a multicultural community-based organization is necessary.
The ability to maintain appropriate boundaries with staff and clients in all circumstances is necessary.
Dynamic interpersonal skills and the ability to build rapport quickly with persons from a variety of socioeconomic and cultural groups is necessary.
Passionate subscription to the agency’s core values of Respect, Teamwork, Commitment, and Mission Driven focus is necessary.
Technological competency, especially with Microsoft products and web based interaction, is necessary.
A Bachelor’s Degree in Social Work, Psychology or an allied field is strongly preferred.
A familiarity with the communities and non-profit organizations within JOURNEYS service area is strongly preferred.
Demonstrate effective communication skills.
Adapt to changing work priorities.
Maintain composure under stressful situations.
Apply commonsense understanding to carry out duties.
Take initiative to problem solve.
Essential Functions: DIRECT CLIENT SERVICES | 85%
Conduct individual and group sessions with clients focused on supportive housing issues, budgeting, and life skills, and provide referrals to vocational and health services.
Coordinate and participate in the case review process.
Document all services and interactions thoroughly and promptly, and participate in ongoing client goal planning, with a focus on housing goals such as paying rent on time.
Serve as the main contact to all Alliance to End Homelessness in Suburban Cook County housing groups, and to other homeless agencies that provide supportive housing to JOURNEYS clients.
Identify new potential landlords in JOURNEYS service area and foster a strong relationship with these landlords and clients.
Train clinical staff on housing best practices, including how to complete Vulnerability Indices and other supportive housing applications used in the suburban homeless continuum.
Serve as the main case management contact for PDI clients, and meet with clients weekly to provide case management and counseling.
Perform at least one home visit per month at PDI apartments for each PDI client, and inspect the apartment for cleanliness during these home visits.
Serve as the main contact with the JOURNEYS Transportation and Facilities Manager to facilitate prompt resolution of building issues at PDI.
Ensure all leases are current for PDI clients, and notify the Clinical Director whenever clients are off-lease or more than one month behind on paying rent.
Collaborate closely with the clinical team and volunteers to deliver services, with a focus on helping clients become ready for housing.
Engage in weekly supervision with the HOPE Center Manager or Clinical Director
Perform other duties as assigned by the Clinical Director.
NETWORKING | 10%
Interface with other service agencies in the area to ensure seamless client service referral.
Attend trainings to ensure best practices, with the focus being on housing issues.
ADMINISTRATIVE FUNCTIONS | 5%
Research community resources related to supportive housing, and update agency resource guides using this research.
Note: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. The Board of Directors reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
This work is primarily sedentary and requires travel throughout the service area as well as within the greater Chicago and Springfield areas. The work schedule varies depending on the needs and services of the organization. Evening and weekend work is necessary in order to attend meetings or to participate in events. This position will require exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.