Case Manager
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Job Title: Case Manager
Department: Clinical
Reports To: Chief Program Officer
Salary: $37,000
Department: Clinical
Reports To: Chief Program Officer
Salary: $37,000
About Us:
JOURNEYS | The Road Home is a nonprofit organization dedicated to providing comprehensive services and shelter to individuals and families experiencing homelessness and housing instability. Our mission is to empower those we serve to achieve self-sufficiency through a continuum of care that includes housing, supportive services, and community engagement. We value diversity, equity, and inclusion and strive to create a welcoming and supportive environment for all.
Position Overview:
Case Manager is a full-time entry-level position that collaborates with clients to meet their needs. A Case Manager must
be energized by talking with people and listening carefully to a person’s life story; and must be flexible in how they solve
problems. The Case Manager will carry a caseload of longer-term clients to help these clients meet short-term and longterm goals focused on personal stability. In addition, the Case Manager will perform intakes with various clients as
directed by management. Experience in human services is a plus, but not necessary. The right candidate can easily learn
the skills to be an excellent human services worker.
Key Responsibilities:
DIRECT CLIENT SERVICES | 90%
• Conduct individual sessions with clients focused on goal planning, collaborative problem solving, and linkage and
referrals to other services like job, housing, and mental health services.
• Coordinate and participate in the case review process.
• Document all services and interactions thoroughly and promptly.
• Collaborate closely with the staff team on case reviews and care coordination.
• Perform other duties as assigned by the Clinical Director.
NETWORKING | 5%
• Interface with other service agencies in the area to ensure seamless client service referral.
• Attending workshops and training to ensure best practices.
ADMINISTRATIVE FUNCTIONS | 5%
• Research community resources and update agency resource guides on a consistent basis to ensure quality
referrals.
Case Manager Requirements
• Learn about the experiences of people with housing instability,
• Empathize with the emotional experiences of people challenged by housing instability.
• Problem solve in a collaborative manner with people.
• Work with multicultural communities.
• Become more culturally competent over time.
• Establish and maintain appropriate boundaries with staff, volunteers, and all stakeholders.
• Seek supervisory help regularly and accept constructive criticism to become more skilled.
• Build rapport quickly with people from a wide variety of cultural and socioeconomic groups.
• Live out the agency’s core values of Respect, Teamwork, Mission Driven Work, and Commitment while
on the job.
• Use Microsoft products and a web-based database or be willing to be trained on them.
• Demonstrate a passion to help the underserved.
• Learn about the communities and non-profit organizations within JOURNEYS service area.
• Collaborate with a tight knit clinical staff team
Qualifications for a Case Manager:
• Communicate clearly while speaking and writing.
• Listen intently.
• Present information to people in a way they will understand.
• Explain the strengths and limitations of what the agency can offer people.
• Adapt to changing work priorities and procedures.
• Manage boundaries and stressors healthfully.
• Work on a personal computer.
• Maintain confidentiality.
• Problem-solve collaboratively.
• Celebrate successes with clients and the staff team.
• Be energized by talking with people and listening carefully to a person’s life story.
• Creative problem solving.
It is a bonus if you have any of these Qualifications:
• Bilingual
• Experience in a hospital or medical setting
• Experience interacting with older adults
Benefits:
• Health insurance
• Dental insurance
• Paid time off
• 401k
JOURNEYS is a safe, inclusive workplace and encourages all who may be interested in the position to apply. We strongly encourage those with the following identities to apply: Black and indigenous people, Latinx people, other people of color, LGBTQIA+, women and non-binary people, people with disabilities, and others with lived experience of homelessness and/or as being part of marginalized communities. While we have a list of preferred qualifications, if you have other experience that you think is related, please apply and tell us about it.
Note: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. In addition, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
This work is primarily sedentary and requires travel throughout the service area as well as within the greater Chicago area. The work schedule varies depending on the needs and services of the organization. Evening and weekend work is necessary in order to attend meetings or to participate in events. This position will require exerting up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
JOURNEYS | The Road Home is a nonprofit organization dedicated to providing comprehensive services and shelter to individuals and families experiencing homelessness and housing instability. Our mission is to empower those we serve to achieve self-sufficiency through a continuum of care that includes housing, supportive services, and community engagement. We value diversity, equity, and inclusion and strive to create a welcoming and supportive environment for all.
Position Overview:
Case Manager is a full-time entry-level position that collaborates with clients to meet their needs. A Case Manager must
be energized by talking with people and listening carefully to a person’s life story; and must be flexible in how they solve
problems. The Case Manager will carry a caseload of longer-term clients to help these clients meet short-term and longterm goals focused on personal stability. In addition, the Case Manager will perform intakes with various clients as
directed by management. Experience in human services is a plus, but not necessary. The right candidate can easily learn
the skills to be an excellent human services worker.
Key Responsibilities:
DIRECT CLIENT SERVICES | 90%
• Conduct individual sessions with clients focused on goal planning, collaborative problem solving, and linkage and
referrals to other services like job, housing, and mental health services.
• Coordinate and participate in the case review process.
• Document all services and interactions thoroughly and promptly.
• Collaborate closely with the staff team on case reviews and care coordination.
• Perform other duties as assigned by the Clinical Director.
NETWORKING | 5%
• Interface with other service agencies in the area to ensure seamless client service referral.
• Attending workshops and training to ensure best practices.
ADMINISTRATIVE FUNCTIONS | 5%
• Research community resources and update agency resource guides on a consistent basis to ensure quality
referrals.
Case Manager Requirements
• Learn about the experiences of people with housing instability,
• Empathize with the emotional experiences of people challenged by housing instability.
• Problem solve in a collaborative manner with people.
• Work with multicultural communities.
• Become more culturally competent over time.
• Establish and maintain appropriate boundaries with staff, volunteers, and all stakeholders.
• Seek supervisory help regularly and accept constructive criticism to become more skilled.
• Build rapport quickly with people from a wide variety of cultural and socioeconomic groups.
• Live out the agency’s core values of Respect, Teamwork, Mission Driven Work, and Commitment while
on the job.
• Use Microsoft products and a web-based database or be willing to be trained on them.
• Demonstrate a passion to help the underserved.
• Learn about the communities and non-profit organizations within JOURNEYS service area.
• Collaborate with a tight knit clinical staff team
Qualifications for a Case Manager:
• Communicate clearly while speaking and writing.
• Listen intently.
• Present information to people in a way they will understand.
• Explain the strengths and limitations of what the agency can offer people.
• Adapt to changing work priorities and procedures.
• Manage boundaries and stressors healthfully.
• Work on a personal computer.
• Maintain confidentiality.
• Problem-solve collaboratively.
• Celebrate successes with clients and the staff team.
• Be energized by talking with people and listening carefully to a person’s life story.
• Creative problem solving.
It is a bonus if you have any of these Qualifications:
• Bilingual
• Experience in a hospital or medical setting
• Experience interacting with older adults
Benefits:
• Health insurance
• Dental insurance
• Paid time off
• 401k
JOURNEYS is a safe, inclusive workplace and encourages all who may be interested in the position to apply. We strongly encourage those with the following identities to apply: Black and indigenous people, Latinx people, other people of color, LGBTQIA+, women and non-binary people, people with disabilities, and others with lived experience of homelessness and/or as being part of marginalized communities. While we have a list of preferred qualifications, if you have other experience that you think is related, please apply and tell us about it.
Note: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. In addition, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
This work is primarily sedentary and requires travel throughout the service area as well as within the greater Chicago area. The work schedule varies depending on the needs and services of the organization. Evening and weekend work is necessary in order to attend meetings or to participate in events. This position will require exerting up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
