Volunteer Resource Associate: Recruitment and Training (PT)
To apply, CLICK HERE to submit resume and cover letter (all items are required).
Job Title: Volunteer Resource Associate: Recruitment and Training
Department: Operations
Reports To: Chief Operations Officer
Supervises: No Supervisory Duties
Status: Part Time
Hours: Flex Schedule 20-25 hours/week
Salary: $18-$20/hour
Department: Operations
Reports To: Chief Operations Officer
Supervises: No Supervisory Duties
Status: Part Time
Hours: Flex Schedule 20-25 hours/week
Salary: $18-$20/hour
About Us:
JOURNEYS | The Road Home is a nonprofit organization dedicated to providing comprehensive services and shelter to individuals and families experiencing homelessness and housing instability. Our mission is to empower those we serve to achieve self-sufficiency through a continuum of care that includes housing, supportive services, and community engagement. We value diversity, equity, and inclusion and strive to create a welcoming and supportive environment for all.
Position Overview:
General Summary:
Under the general direction of the Chief Operating Officer, Volunteer Resource Associate is responsible for developing, implementing, and managing strategies that attract, train, and retain volunteers who support the mission of JOURNEYS | The Road Home. This role ensures volunteers are well prepared to provide compassionate, effective support to individuals and families experiencing homelessness.
This position serves as the entry point of contact for volunteer engagement, including outreach, onboarding, and training. This position plays a key role in building strong relationships with community partners, civic groups, faith communities, and individuals who want to support the work of JOURNEYS. This position will also serve as a key resource to external groups and represent JOURNEYS at community events.
The ideal candidate is organized, people-centered, detail-oriented, and comfortable balancing operational tasks with volunteer leadership in a fast-paced, compassionate environment. This position will require some travel to locations in suburban cook county area for recruitment and will otherwise be in person at our facility in Palatine
Key Responsibilities:
VOLUNTEER RECRUITMENT | 40%
VOLUNTEER ONBOARDING AND TRAINING | 30%
PROGRAM COLLABORATION AND SUPPORT | 30%
Qualifications
Ideal Qualities
Work Environment
No Calls Please.
JOURNEYS is a safe, inclusive workplace and encourages all who may be interested in the position to apply. We strongly encourage those with the following identities to apply: Black and indigenous people, Latinx people, other people of color, LGBTQIA+, women and non-binary people, people with disabilities, and others with lived experience of homelessness and/or as being part of marginalized communities. While we have a list of preferred qualifications, if you have other experience that you think is related, please apply and tell us about it.
Note: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. In addition, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
This work is primarily sedentary and requires travel throughout the service area as well as within the greater Chicago area. The work schedule varies depending on the needs and services of the organization. Evening and weekend work is necessary in order to attend meetings or to participate in events. This position will require exerting up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
To apply, CLICK HERE to submit resume and cover letter (all items are required).
JOURNEYS | The Road Home is a nonprofit organization dedicated to providing comprehensive services and shelter to individuals and families experiencing homelessness and housing instability. Our mission is to empower those we serve to achieve self-sufficiency through a continuum of care that includes housing, supportive services, and community engagement. We value diversity, equity, and inclusion and strive to create a welcoming and supportive environment for all.
Position Overview:
General Summary:
Under the general direction of the Chief Operating Officer, Volunteer Resource Associate is responsible for developing, implementing, and managing strategies that attract, train, and retain volunteers who support the mission of JOURNEYS | The Road Home. This role ensures volunteers are well prepared to provide compassionate, effective support to individuals and families experiencing homelessness.
This position serves as the entry point of contact for volunteer engagement, including outreach, onboarding, and training. This position plays a key role in building strong relationships with community partners, civic groups, faith communities, and individuals who want to support the work of JOURNEYS. This position will also serve as a key resource to external groups and represent JOURNEYS at community events.
The ideal candidate is organized, people-centered, detail-oriented, and comfortable balancing operational tasks with volunteer leadership in a fast-paced, compassionate environment. This position will require some travel to locations in suburban cook county area for recruitment and will otherwise be in person at our facility in Palatine
Key Responsibilities:
VOLUNTEER RECRUITMENT | 40%
- Attend volunteer fairs and maintain volunteer organization memberships
- Develop and implement strategies to recruit new diverse and qualified volunteers from the community, local businesses, schools, faith communities, and civic groups.
- Represent JOURNEYS at community events, volunteer fairs, and outreach opportunities.
- Maintain relationships with partner organizations to expand volunteer pipelines.
- Promote volunteer opportunities through outreach events, community presentations, social media, and partner organizations.
- Coordinate with the Communications Team to maintain and update volunteer opportunity listings across recruitment platforms.
- Coordinate with Communications team to create Volunteer Campaigns through email, social media and community partnerships.
- Collaborate with Program and Operations leadership to identify volunteer needs across departments. and actively recruit and ensure adequate coverage at each site
- Other duties as assigned
VOLUNTEER ONBOARDING AND TRAINING | 30%
- Facilitate volunteer orientation sessions to introduce the mission, programs, and policies of JOURNEYS.
- Design and conduct orientation sessions for new volunteers.
- Develop training materials that prepare volunteers to support clients respectfully, safely, and effectively.
- Coordinate and deliver role-specific training for volunteers serving in program areas such as the Hope Center, meal service, administrative support, and special events.
- Ensure volunteers are trained in safety protocols, trauma-informed engagement, and organizational policies.
- Maintain up-to-date training materials and volunteer handbooks
- Other duties as assigned
PROGRAM COLLABORATION AND SUPPORT | 30%
- Work closely with program staff to ensure volunteers effectively support shelter, housing, and supportive service programs.
- Evaluate volunteer experiences and identify opportunities for improvement.
- Assist with volunteer participation in special events, seasonal initiatives, and community outreach efforts.
- Coordinate with Volunteer Leaders and Mentors to identify volunteer needs and program improvements.
- Collaborate with the Volunteer Program Coordinator to implement program improvements and identify volunteer necessary volunteer roles
- In conjunction with the Volunteer Program Coordinator, host at least one Volunteer Appreciation Day Event per year
- Provide volunteer coverage when available as needed.
- Other duties as assigned
Qualifications
- Bachelor’s degree in nonprofit management, social services, communications, or a related field preferred.
- 1–3 years of experience in volunteer coordination, community engagement, nonprofit programs, or related work.
- Demonstrated ability to work in a fast-paced environment, manage multiple priorities and complete projects
- Technological competency and willingness to learn new platforms like Bloomerang Volunteer and Sign-Up Genius
- Strong interpersonal and communication skills.
- Experience facilitating trainings or group presentations preferred.
- Ability to build relationships with diverse community members.
- Strong organizational and administrative skills.
- Proficiency in Microsoft Office and volunteer or database management systems.
- Commitment to the mission of serving individuals and families experiencing homelessness.
- Ability to work independently, solve problems and actively seek assistance when needed
- Strong attention to detail
- Familiar with the communities within JOURNEYS service area
- Ability to maintain appropriate boundaries with staff, volunteers and clients in all circumstances
Ideal Qualities
- Relationship building
- Public speaking and facilitation
- Organization and attention to detail
- Problem-solving and adaptability
- Mission-driven service
- Subscription to and integration of the agency’s core values of Respect, Teamwork, Mission-Driven and Commitment
- Apply common sense understanding to carry out duties
Work Environment
- Primarily based at the Hope Center in Palatine, Illinois.
- Evening and some weekend hours may be required to support volunteer schedules or community events.
- Ability to perform repetitive motions related to food service tasks.
- Ability to move throughout office spaces and common areas.
- Ability to lift up to 25 pounds (supplies, office materials).
- Ability to sit or stand for extended periods.
- Time management
- Adaptability
- Evening or occasional weekend availability for special events or training.
- Other Duties as assigned
No Calls Please.
JOURNEYS is a safe, inclusive workplace and encourages all who may be interested in the position to apply. We strongly encourage those with the following identities to apply: Black and indigenous people, Latinx people, other people of color, LGBTQIA+, women and non-binary people, people with disabilities, and others with lived experience of homelessness and/or as being part of marginalized communities. While we have a list of preferred qualifications, if you have other experience that you think is related, please apply and tell us about it.
Note: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. In addition, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
This work is primarily sedentary and requires travel throughout the service area as well as within the greater Chicago area. The work schedule varies depending on the needs and services of the organization. Evening and weekend work is necessary in order to attend meetings or to participate in events. This position will require exerting up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
To apply, CLICK HERE to submit resume and cover letter (all items are required).
