Volunteer Program Coordinator (PT)
To apply, CLICK HERE to submit resume and cover letter (all items are required).
Job Title: Volunteer Resource Associate: Recruitment and Training
Department: Operations
Reports To: Chief Operations Officer
Supervises: No Supervisory Duties
Status: Part Time
Hours: Flex Schedule 20-25 hours/week
Salary: $18-$20/hour
Department: Operations
Reports To: Chief Operations Officer
Supervises: No Supervisory Duties
Status: Part Time
Hours: Flex Schedule 20-25 hours/week
Salary: $18-$20/hour
About Us:
JOURNEYS | The Road Home is a nonprofit organization dedicated to providing comprehensive services and shelter to individuals and families experiencing homelessness and housing instability. Our mission is to empower those we serve to achieve self-sufficiency through a continuum of care that includes housing, supportive services, and community engagement. We value diversity, equity, and inclusion and strive to create a welcoming and supportive environment for all.
Position Overview:
General Summary:
Under the general direction of the Chief Operating Officer (COO), the Volunteer Coordinator is responsible for developing, coordinating, supporting, and enhancing all volunteer programs at JOURNEYS. This position leads the scheduling, assists in training, and serves as the key liaison to volunteers. A key focus is ensuring a positive and impactful experience for both the volunteer and the organization. The Volunteer Program Coordinator will work with the Volunteer Resource Associate and Key Volunteers to develop and maintain strategies for ensuring engagement and retention of a skilled volunteer corps to support professional staff and enhance the quantity and quality of services available to clients.
The Volunteer Program Coordinator’s focus is support of JOURNEY’s programs that require volunteer resources to effectively aid the served communities (PADS Program, Interim Housing, the HOPE Center Program, et al). In addition, there are events throughout the year that involve volunteers from corporations, volunteer centers, schools, churches and community groups seeking to provide interim support that need to be scheduled and managed. This position will maintain the volunteer database, identify gaps in volunteer scheduling and work to fill open volunteer shifts.
Key Responsibilities:
VOLUNTEER PROGRAM OVERSITE | 70%
ADMINISTRATIVE FUNCTIONS | 20%
Qualifications
Ideal Qualities
Work Environment
No Calls Please.
JOURNEYS is a safe, inclusive workplace and encourages all who may be interested in the position to apply. We strongly encourage those with the following identities to apply: Black and indigenous people, Latinx people, other people of color, LGBTQIA+, women and non-binary people, people with disabilities, and others with lived experience of homelessness and/or as being part of marginalized communities. While we have a list of preferred qualifications, if you have other experience that you think is related, please apply and tell us about it.
Note: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. In addition, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
This work is primarily sedentary and requires travel throughout the service area as well as within the greater Chicago area. The work schedule varies depending on the needs and services of the organization. Evening and weekend work is necessary in order to attend meetings or to participate in events. This position will require exerting up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
To apply, CLICK HERE to submit resume and cover letter (all items are required).
JOURNEYS | The Road Home is a nonprofit organization dedicated to providing comprehensive services and shelter to individuals and families experiencing homelessness and housing instability. Our mission is to empower those we serve to achieve self-sufficiency through a continuum of care that includes housing, supportive services, and community engagement. We value diversity, equity, and inclusion and strive to create a welcoming and supportive environment for all.
Position Overview:
General Summary:
Under the general direction of the Chief Operating Officer (COO), the Volunteer Coordinator is responsible for developing, coordinating, supporting, and enhancing all volunteer programs at JOURNEYS. This position leads the scheduling, assists in training, and serves as the key liaison to volunteers. A key focus is ensuring a positive and impactful experience for both the volunteer and the organization. The Volunteer Program Coordinator will work with the Volunteer Resource Associate and Key Volunteers to develop and maintain strategies for ensuring engagement and retention of a skilled volunteer corps to support professional staff and enhance the quantity and quality of services available to clients.
The Volunteer Program Coordinator’s focus is support of JOURNEY’s programs that require volunteer resources to effectively aid the served communities (PADS Program, Interim Housing, the HOPE Center Program, et al). In addition, there are events throughout the year that involve volunteers from corporations, volunteer centers, schools, churches and community groups seeking to provide interim support that need to be scheduled and managed. This position will maintain the volunteer database, identify gaps in volunteer scheduling and work to fill open volunteer shifts.
Key Responsibilities:
VOLUNTEER PROGRAM OVERSITE | 70%
- Work closely with all managers/departments to ensure agency volunteer needs are being identified and properly scoped
- Coordination of volunteer assignments to ensure adequate coverage across programs
- Create and maintain volunteer schedules that ensure shifts are filled at all times for key programs
- Conduct interviews, and background checks, new volunteers
- Monitor volunteer performance and address any issues or concerns in a timely manner
- Maintain a volunteer database that facilitates the matching of available resources to opportunities to serve
- Work with each Event Chair to determine the number and type of volunteer roles needed for event planning and “day of” event execution that ensures all roles are filled
- Oversee and coordinate all volunteer projects from outside groups like “make a difference day”, corporate partner one-day volunteer projects, church impact days, etc. and ensure staff coverage for after business hour projects.
- Field all incoming phone calls regarding all aspects of agency volunteer opportunities.
- Maintain ongoing communication with current and prospective volunteers regarding agency updates
- In conjunction with the Volunteer Resource Associate, host at least one Volunteer Appreciation Day Event per year
- Work with staff to evaluate and provide recommendations on strategies for developing new volunteer opportunities
- In partnership with department managers, develop internship programs that outline goals and learning objectives
- Other duties as assigned
ADMINISTRATIVE FUNCTIONS | 20%
- Keep Volunteer Policy and Procedure Manual updated
- Maintain accurate volunteer records in the Bloomerang Database
- Track volunteer hours and generate reports to support organizational reporting and grant requirements.
- Verify required service hours
- Assist with background checks, waivers, and documentation for volunteers.
- Other duties as assigned
Qualifications
- Bachelor’s degree in nonprofit management, social services, communications, or a related field preferred.
- 1–3 years of experience in volunteer coordination, community engagement, nonprofit programs, or related work.
- Demonstrated ability to work in a fast-paced environment, manage multiple priorities and complete projects
- Technological competency and willingness to learn new platforms like Bloomerang Volunteer and Sign-Up Genius
- Strong interpersonal and communication skills.
- Experience facilitating trainings or group presentations preferred.
- Ability to build relationships with diverse community members.
- Strong organizational and administrative skills.
- Proficiency in Microsoft Office and volunteer or database management systems.
- Commitment to the mission of serving individuals and families experiencing homelessness.
- Ability to work independently, solve problems and actively seek assistance when needed
- Strong attention to detail
- Familiar with the communities within JOURNEYS service area
- Ability to maintain appropriate boundaries with staff, volunteers and clients in all circumstances
Ideal Qualities
- Relationship building
- Public speaking and facilitation
- Organization and attention to detail
- Problem-solving and adaptability
- Mission-driven service
- Subscription to and integration of the agency’s core values of Respect, Teamwork, Mission-Driven and Commitment
- Apply common sense understanding to carry out duties
Work Environment
- Primarily based at the Hope Center in Palatine, Illinois.
- Evening and some weekend hours may be required to support volunteer schedules or community events.
- Ability to perform repetitive motions related to food service tasks.
- Ability to move throughout office spaces and common areas.
- Ability to lift up to 25 pounds (supplies, office materials).
- Ability to sit or stand for extended periods.
- Time management
- Adaptability
- Evening or occasional weekend availability for special events or training.
- Other Duties as assigned
No Calls Please.
JOURNEYS is a safe, inclusive workplace and encourages all who may be interested in the position to apply. We strongly encourage those with the following identities to apply: Black and indigenous people, Latinx people, other people of color, LGBTQIA+, women and non-binary people, people with disabilities, and others with lived experience of homelessness and/or as being part of marginalized communities. While we have a list of preferred qualifications, if you have other experience that you think is related, please apply and tell us about it.
Note: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. In addition, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
This work is primarily sedentary and requires travel throughout the service area as well as within the greater Chicago area. The work schedule varies depending on the needs and services of the organization. Evening and weekend work is necessary in order to attend meetings or to participate in events. This position will require exerting up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
To apply, CLICK HERE to submit resume and cover letter (all items are required).
