Program Support Associate
To apply, CLICK HERE to submit resume and cover letter (all items are required).
Job Title: HOPE Center Associate
Department: Operations
Reports To: Chief Operating Officer
Supervises: Not Applicable
Salary: $17.50/hr
Schedule: 5:30 PM – 11:30 PM daily
Department: Operations
Reports To: Chief Operating Officer
Supervises: Not Applicable
Salary: $17.50/hr
Schedule: 5:30 PM – 11:30 PM daily
About Us:
JOURNEYS | The Road Home is a nonprofit organization dedicated to providing comprehensive services and shelter to individuals and families experiencing homelessness and housing instability. Our mission is to empower those we serve to achieve self-sufficiency through a continuum of care that includes housing, supportive services, and community engagement. We value diversity, equity, and inclusion and strive to create a welcoming and supportive environment for all.
Position Overview:
The Part Time Program Support Associate will help oversee the safety and security of our clients during the evening. This is a newly created part time position that collaborates with volunteers, security and other staff to ensure clients have a safe and welcoming place to be 7 days a week.
Experience in human services is a plus, but not necessary. The right candidate can easily learn the skills to be an excellent human services worker. We are looking to hire 2 part time employees that combined will work 5:30pm-11:30pm daily.
Program Associate Key Responsibilities:
As a Program Support Associate, you will…
Ideal Program Support Associate Traits:
No phone calls please.
JOURNEYS is a safe, inclusive workplace and encourages all who may be interested in the position to apply. We strongly encourage those with the following identities to apply: Black and indigenous people, Latinx people, other people of color, LGBTQIA+, women and non-binary people, people with disabilities, and others with lived experience of homelessness and/or as being part of marginalized communities. While we have a set of preferred qualifications listed, if you have other experience that you think is related, please apply and tell us about it.
Note: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. In addition, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
The work schedule varies depending on the needs of the agency. Occasional evening and weekend work is necessary. This position is primarily sedentary, may require exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
JOURNEYS | The Road Home is a nonprofit organization dedicated to providing comprehensive services and shelter to individuals and families experiencing homelessness and housing instability. Our mission is to empower those we serve to achieve self-sufficiency through a continuum of care that includes housing, supportive services, and community engagement. We value diversity, equity, and inclusion and strive to create a welcoming and supportive environment for all.
Position Overview:
The Part Time Program Support Associate will help oversee the safety and security of our clients during the evening. This is a newly created part time position that collaborates with volunteers, security and other staff to ensure clients have a safe and welcoming place to be 7 days a week.
Experience in human services is a plus, but not necessary. The right candidate can easily learn the skills to be an excellent human services worker. We are looking to hire 2 part time employees that combined will work 5:30pm-11:30pm daily.
Program Associate Key Responsibilities:
- Document and maintain accurate logs of activities, incidents, and observations
- Assist volunteers, clients, or visitors with inquiries and concerns over the weekend
- Stay updated with emergency procedures and protocols
- Administrative work as assigned
- Laundry duties as necessitated by the program
- Adherence to all company policies, procedures, and regulations
As a Program Support Associate, you will…
- Work with multicultural communities.
- Establish and maintain appropriate boundaries with staff, volunteers, and all stakeholders.
- Seek supervisory help regularly and accept constructive criticism to become more skilled.
- Build rapport quickly with people from a wide variety of cultural and socioeconomic groups.
- Live out the agency’s core values while on the job, of Respect, Teamwork, Mission Driven Work, and Commitment
- Use Microsoft products and a web-based database or a willingness to train on them.
- Demonstrate a passion to help the underserved.
- Collaborate with clinical staff team.
- Respond swiftly to emergencies.
- Perform other duties as necessary
Ideal Program Support Associate Traits:
- Communicate clearly while speaking and writing.
- Listen intently.
- Adapt to changing work priorities.
- Manage boundaries and stressors healthfully.
- Work on a windows-based computer.
- Maintain confidentiality.
- Problem-solve creatively and collaboratively.
- Attentive, reliable and responsible.
No phone calls please.
JOURNEYS is a safe, inclusive workplace and encourages all who may be interested in the position to apply. We strongly encourage those with the following identities to apply: Black and indigenous people, Latinx people, other people of color, LGBTQIA+, women and non-binary people, people with disabilities, and others with lived experience of homelessness and/or as being part of marginalized communities. While we have a set of preferred qualifications listed, if you have other experience that you think is related, please apply and tell us about it.
Note: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. In addition, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
The work schedule varies depending on the needs of the agency. Occasional evening and weekend work is necessary. This position is primarily sedentary, may require exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
